Frequently Asked Questions
It all began with a simple idea fueled by a deep passion. As a small business, we pride ourselves on personal attention and dedication to every detail. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to you.
What is Earthly Lucent Scents?
Earthly Lucent Scents offers handcrafted wooden treasure boxes filled with scented soaps, oils, candles, bath salts, and herbal blends. Each item is created to support sacred bathing rituals and emotional wellbeing through sensory experience and intentional care.
Can I customize my own box and blends?
No. We currently offer curated selections, but we love hearing your ideas. Reach out via our contact page to inquire about custom requests or collaborations.
What’s the difference between bath oils and anointment oils?
• Bath Oils are poured into warm water to infuse your bath with scent and softness.
• Anointment Oils are applied directly to the skin during ritual, meditation, or emotional intention-setting.
Can I use the anointment oils on my skin?
Yes, our anointment oils are designed for topical ritual use—on pulse points, temples, or sacred objects. They are concentrated, so a little goes a long way. Avoid contact with eyes and mucous membranes.
Are there returns or exchange's?
Do you accept returns or exchanges?
We do not accept returns or exchanges at this time. Each item is handcrafted with care and intention, and all sales are final. If you have concerns about your order, please reach out—we’re here to support your experience.
What is your processing and shipping timeline?
Each order is handcrafted with care and intention. We reserve the first 2–3 days to prepare your items, as we melt, scent, and cure our soaps, salts and candles. We require a minimum of 48 hours for this sacred process.
Packaging and shipping typically occur within 5 days of your accepted order.
Total processing and delivery time is approximately 1–2 weeks from purchase.
All shipments include tracking so you can follow your treasure’s journey to your doorstep.
Please note: During seasonal peaks and holidays, processing times may extend slightly due to increased order volume.
We appreciate your patience as we continue to craft each item with the same care and intention.
Do your products treat or cure medical conditions?
No. Our offerings are not intended to diagnose, treat, or cure any medical conditions or ailments. They are crafted to companion your rituals and promote mental, physical, and spiritual wellbeing.
Are your products safe for sensitive skin?
Our blends use natural ingredients and essential oils, but everyone’s skin is unique. We recommend patch testing before full use, especially if you have sensitivities or allergies.
What should I do if I have a reaction to a product?
If you experience any discomfort or irritation, please discontinue use immediately. Rinse the affected area gently with clean, cool water and consult your physician.
If a product is accidentally ingested, stop use at once. Do not induce vomiting—please contact your physician or local poison control for guidance.
Our offerings are crafted with natural ingredients and sacred intention, but every body is unique. Your wellbeing is always the priority.
How should I store my products?
Keep items in a cool, dry place away from direct sunlight. Our wood boxes are designed to protect and preserve your ritual tools.
I have a question how can I ask?
For questions, comments or complaints please contact support@earthlylucentscents.com or earthlylucentscents@gmail.com
Are your herbal teas safe to drink?
Yes, our tea blends are made with edible herbs traditionally used in ceremonial infusions. However, they are not intended as medical treatments. Please consult your healthcare provider if you are pregnant, nursing, or taking medications.
Do you offer local pickup or delivery?
Yes, we offer local pick up and delivery in the Kingman, AZ area contact support for further information
Do you offer gift packaging?
Yes! Each offer box is gift-ready. We also offer a (optional) handwritten message card and gift 🎁 wrapping. Additional cost for gift wrapping. Contact us for more information.